SHIPPING & RETURNS

Effective October 28, 2026

 

This policy applies only to physical books purchased directly from OUTPOST 27, including signed or personally inscribed copies arranged with us. It does not govern purchases completed through Bookshop.org, Amazon, Barnes & Noble, or another retailer; those sellers manage their own payment, shipping, returns, and refund policies.

 

1. Ordering and pricing

Before a direct purchase is accepted, we will confirm the book, edition or format, any requested signature or inscription, item price, shipping amount, applicable charges, payment method, destination, and expected shipment date or timeframe. Prices shown in a message or product listing are subject to correction before the order is accepted. Do not send payment until we have confirmed the total and method with you. Direct orders are arranged by email through our About & Contact page. We do not currently offer a direct on-site checkout.

 

2. Shipping locations and timing

We ship direct orders within the United States. Other destinations require separate written confirmation. Shipping outside the United States is available only when expressly agreed by email before payment. We will provide an estimated dispatch timeframe at or before order acceptance, taking account of book availability and time needed for signing or personalization. Delivery timing depends on the carrier and destination and is not guaranteed unless expressly agreed.

 

If we cannot ship within the time we promised, or within the legally applicable period where no time was specified, we will notify you and provide the required opportunity to agree to a revised date or cancel for a prompt refund. We will not treat a missed shipment date as an open-ended authorization to hold payment.

 

3. Shipping charges and tracking

Any shipping and handling charges will be disclosed before you pay. We will package books with reasonable care and provide tracking information when the selected shipping service includes it. The carrier, service level, tracking availability, and any optional expedited-shipping cost will be confirmed by email before payment.

 

4. Cancellations before dispatch

If you need to cancel, contact us through our About & Contact page as soon as possible. A cancellation requested before dispatch may be eligible for a full refund, except for any nonrefundable bespoke work already expressly agreed and lawfully chargeable. We will tell you whether the package has already shipped and explain the available options. We will confirm the inscription or personalization details by email before beginning that work.

 

5. Returns for change of mind

For an unsigned, non-personalized physical book purchased directly from us, we accept return requests within 14 days after delivery if the book remains in resaleable condition. The buyer pays return shipping for a change-of-mind return, and any original shipping charge would be handled as stated in the confirmed order and as required by law. We issue a refund for the eligible item after receiving and inspecting it.

 

For a copy signed, inscribed, or personalized specifically for the customer, change-of-mind returns are not accepted once personalization is completed, except where law provides otherwise. This exception never removes remedies for an incorrect, damaged, defective, or materially misdescribed item. 

 

6. Damage, defects, wrong items, and lost parcels

If a book arrives damaged, defective, or different from what was ordered, contact us promptly with the order details and, if available, a photograph of the issue and packaging. We will assess the problem and provide an appropriate replacement, refund, or other remedy in line with applicable law; we will not require a customer to waive non-waivable consumer rights. If tracking suggests a parcel is lost, contact us so we can investigate with the carrier.

 

7. Refund method and contact

When a refund is approved or legally required, we will explain the amount and process it promptly through an appropriate agreed payment channel. We will not ask you to disclose passwords, one-time passcodes, or full payment credentials to receive a refund. Contact us through our About & Contact page and include your name, order date, book, and the issue (avoid sharing sensitive payment credentials).